✨ We’re Here for You — Let’s Connect! ✨

At Luxed Livin, your experience is our priority. Whether you have a question about your order, need help with a return, or just want to know more about our products, we’re here — and happy to help.

Feel free to reach out — we’re always just a message away!

📧 Contact Us

We aim to respond to all emails within 24 hours (Monday–Friday).

🕒 Customer Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (GMT/BST)
  • Saturday & Sunday: Closed (but we’ll get back to you the next business day!)

📦 Returns Address

Please email us first before sending any returns — we’ll guide you through the quick and easy process!
Return address will be provided after contacting us at returns@luxedlivin.com.

Got Questions? We’ve Got Answers!

Here’s everything you might want to know about shopping with Luxed Livin:

🛒 Ordering

How do I place an order?
Browse our shop, add your favourite items to your basket, and head to checkout! We accept all major payment methods.

Can I change or cancel my order after placing it?
We start processing orders immediately to ensure quick dispatch. If you need to make changes, contact us at info@luxedlivin.com within 2 hours of placing your order.

📦 Shipping & Delivery

How long does delivery take?
UK deliveries usually take 3–10 working days. Some items may take a little longer depending on the supplier’s location.

How can I track my order?
Once your order is dispatched, you’ll receive a shipping confirmation email with tracking details.

Do you offer free delivery?
Yes! We offer FREE delivery on all orders — no minimum spend required.

🔁 Returns & Refunds

What is your return policy?
You can return items within 30 days of receiving them, as long as they’re unused and in their original packaging. Items must be returned to our UK address.
[View our full Returns Policy.]

Where do I send returns?
Please email us first — we’ll provide you with the UK return address. Do not send items back to the manufacturer or supplier.

Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

What if my item arrives damaged?
We’re so sorry! Contact us right away at returns@luxedlivin.com with your order number and photos of the issue. We’ll sort it quickly — usually with a refund or replacement. You likely won’t need to return the damaged item.

💳 Payments

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.

Is it safe to shop with Luxed Livin?
Absolutely. Our website uses secure payment gateways, and we never store your card details.

🌍 Other Questions

Do you ship internationally?
We currently ship only within the UK.
We do not ship to the EU, US, Russia, Ukraine, or Israel at this time.

How can I contact you if I have more questions?
Easy — email us at info@luxedlivin.com or visit our Contact Us page.

❓ Still need help?

📧 Email our team at info@luxedlivin.com — we’re ready and happy to assist you!

✨ Live Well. Shop Smart. Luxed Livin. ✨